Deduction Codes & Dispute Guide
KeHE Distributors uses 15 deduction reason codes across 6 categories. Of these, 7 are typically disputable with proper documentation. The standard dispute window is 21 days from the deduction date.
Submit via K-Solve form in KeHE Connect portal. Provide deduction code, amount, invoice number, and supporting docs (POD, packing slips, invoices, POs). Use 'Purchase Order Opportunity form' for pricing/pack issues. Allow 21 days for resolution.
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All known KeHE Distributors deduction reason codes with dispute guidance.
| Code | Name | Category | Disputable | Recovery | Tips |
|---|---|---|---|---|---|
| NI-SETUP | New Item Setup Fee $50 initial + $50/warehouse + $40/SKU imaging. One-time fee. | trade | No | low | Not disputable. Budget into product launch costs. |
| INTRO | Introductory Allowance Minimum 15% off-invoice per warehouse for new items. Required by KeHE. | trade | No | low | Standard KeHE requirement. Not disputable. |
| MCB | Manufacturer Chargeback Promo discount given to retailers, passed through. 8% admin fee (min $65/DC). Processed bi-weekly. | trade | Yes | medium | Verify each MCB against authorized promotions. Submit via K-Solve. |
| MCB-FEE | MCB Administrative Fee 8% of MCB amount, minimum $65 per DC. | trade | No | low | Standard fee. Factor into promotional ROI calculation. |
| EP-FEE | Extra Performance Fee 8% per invoice (max $500). Applied to scan, ad, demo, and slotting promotions. | trade | No | low | Standard fee. Not disputable. |
| OI | Off-Invoice Discount Agreed promotional off-invoice discount. | trade | No | low | Verify rate and dates match signed deal. |
| FREIGHT | Freight Allowance $0.25-$0.40 per lb depending on shipment. | logistics | No | low | Standard cost. Negotiate at onboarding. |
| 2%10 | Early Payment Discount 2% discount if paid within 10 days. Net 30 standard terms. | pricing | No | low | Standard terms. Not disputable. |
| UDR | Unloading Discrepancy Report Shortage/overage/damage claim at receiving. Must respond within 48 hours with proof. | logistics | Yes | high | Respond within 48 hours! Provide POD, packing slips, weight tickets. Submit via K-Solve. |
| SPOIL | Spoilage / Returns / Merchandising ~1% each recommended budget. Billed if spoilage exceeds threshold. | quality | Yes | medium | Request spoilage detail. Verify shelf life at shipment. |
| FILL-FEE | Inbound Fill Rate Fee 3% fee if shipments fall below 98% fill rate. | compliance | Yes | medium | Verify fill rate calculation. Provide inventory and shipment data. |
| PROMO | Promotional / Deal Deduction Off-invoice promotional discount during deal period. | trade | Yes | medium | Verify promo terms, dates, and items. Submit via K-Solve. |
| LATE-DEL | Late Delivery Fee Penalty for late or missed delivery appointment. | compliance | Yes | medium | Provide carrier tracking and appointment confirmation. |
| ASN-MISS | Missing / Late ASN Electronic ASN required for each shipment. Chargeback if missing or late. | compliance | Yes | medium | Provide ASN transmission timestamp. |
| CBI | Connect BI Fee 2% of sales for KeHE Connect BI analytics portal access. | other | No | low | Standard program fee. Not disputable. |
Proactive steps to reduce deductions and improve compliance.
UDR (Unloading Discrepancy Report) requires 48-hour response -- monitor daily
MCB administrative fee is 8% (min $65/DC) -- factor into promotional ROI
New@KeHE program takes 50% month 1 and 25% month 2 -- plan cash flow accordingly
K-Solve is your dispute hub -- learn it well and use it consistently
Introductory allowance (15% minimum) is required for all new items
Connect BI fee (2%) gives you analytics -- make sure you are using the data
Fill rate below 98% triggers a 3% fee -- maintain safety stock
Stop spending hours on manual deduction research. AisleCore automatically matches deductions to promotions, flags invalid charges, and generates dispute documentation.